Have you ever dealt with a salesperson or a waiter who gave you unbelievably good service? How about someone who didn’t seem to care about you one bit?
Which of those people would you go back to the next time you needed to make another purchase or eat another meal?
I’m willing to bet you would go back to the business or person who gave you great service. Have you ever considered that this same principle applies to your eBay sales?
One of the easiest ways to get more sales on eBay is to make every buyer think “Wow, I’ve never had such a good experience buying on eBay!”
Once someone has bought from you and had a good experience, they’re much more likely to buy from you again. They already know they can trust you, you ship quickly, your descriptions are clear and honest, and all the other things buyers wonder about when dealing with an unknown seller.
Use the following 5 tips and watch your repeat business go through the roof…
1. Quick Response
When you have an item listed on eBay and a potential buyer contacts you with a question, respond quickly. It’s important and actually critical to your success to check your email several times a day. Answering a question quickly could be the difference between you getting the sale or the buyer going elsewhere.
2. Accurate Listings
When you list your items on eBay, write an accurate description. You don’t have to write long paragraphs of rambling information, but provide exact measurements, colors, conditions, etc. Be honest and precise when it comes to your description.
3. Buyer Contact
Once your items have sold, be responsive to the buyer. Contact them as quickly as possible after the auction has ended, thank them for their purchase and provide the required information for payment.
4. Sending Items
In your description, provide accurate details regarding shipment. Make sure the items are sent within the time you started. In many cases, people purchase something for a specific purpose and if you don’t ship it when stated, not only do you mess up their schedule, but you have probably lost a customer and opened the door for negative feedback.
5. Shipping & Handling
You should always charge actual shipping costs, or at most a little extra to cover the cost of your shipping materials. There are a number of shipping calculators that can be added to your description, so people can calculate their own shipping. Another option is to state that you will provide actual shipping at the end of the auction, based on the destination. Overcharging your customers for shipping and handling is frowned upon and will often result in unhappy customers.
It’s always a good idea to include a thank-you note with every item that you ship. It can be on a business card or something larger, whatever you prefer.
Of course, your thank-you note will also include the address to your eBay listings and a friendly reminder for your customer to check back regularly for more of your great deals and exceptional customer service…
